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Privacy Policy Marketing Communications Disclosure

At West Jefferson Plumbing and Heating, Inc., we recognize that you may have concerns regarding the collection and use of your personal information, and we want to assure you that your privacy is of the utmost importance to us. This privacy policy outlines the types of information we may collect from you and how that information may be used. By accessing and using our website, www.westjeffplumbingandheating.com, you agree to the practices described in this policy. In keeping with our commitment to transparency and in accordance with applicable telecommunications and privacy regulations, we encourage you to carefully review the following disclosures, which detail our marketing and communication practices.

Information Collection

We may collect non-personal information, such as a domain name and IP Address. The domain name and IP address reveals nothing personal about you other than the IP address from which you have accessed our site. We may also collect information about the type of Internet browser you are using, operating system, what brought you to our Website, as well as which of our Web pages you have accessed.

Additionally, if you communicate with us regarding our Website or our services, we will collect any information that you provide to us in any such communication.

We may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Information Use

We use the collected information primarily for our own internal purposes, such as providing, maintaining, evaluating, and improving our services and Website, fulfilling requests for information, and providing customer support.

Message Frequency Disclosure

By opting in to receive marketing communications from us, you consent to receive recurring marketing and transactional messages about our products and services. When you opt in to the service, we will send you an SMS message to confirm your signup. Once confirmed, you may receive promotional messages and special offers, as well as service or appointment reminders and confirmations. Messaging frequency varies.

Message and Data Rates Disclosure

Message and data rates may apply. Charges from your mobile carrier may apply based on your mobile plan. Please consult your mobile service provider for details on your pricing plan.

Support Contact Information (HELP Info)

If you have questions or need assistance related to our messaging services, you can reply HELP to any message you receive from us, or contact our customer support directly at:

  • Email: Contact Us
  • Phone: (740) 318-2868
  • Mail: West Jefferson Attn: Privacy Officer, 1863 W. Main Street, West Jefferson, OH 43162

Opt-Out Instructions (STOP Info)

You may opt out of receiving future marketing messages at any time by replying STOP to any of our messages. After opting out, you will no longer receive marketing communications from us via SMS/MMS unless you choose to opt in again.

Consumer Data Collection Explanation

When you opt in to our messaging services, we may collect and store information such as your name, phone number, message content, interaction history, preferences, and related metadata. This data is used solely to deliver messages, enhance your experience, support our services, and ensure compliance. We do not sell or share your information with third parties for marketing purposes. All data is handled in accordance with our Privacy Policy and applicable data protection laws.

Security

We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it.

If we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Cookies

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Sharing

We will not sell or otherwise provide the information we collect to outside third parties for the purpose of direct or indirect mass email marketing.

We will disclose personal information and/or an IP address, when required by law or in the good-faith belief that such action is necessary to:

  • Cooperate with the investigations of purported unlawful activities and conform to the edicts of the law or comply with legal process served on our company
  • Protect and defend the rights or property of our Website and related properties
  • Identify persons who may be violating the law, the rights of third parties, or otherwise misusing our Website or its related properties

Please keep in mind that whenever you voluntarily disclose personal information online - for example through e-mail, discussion boards, or elsewhere - that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.

Ultimately, you are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you are online.

Links

This Website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests

From time-to-time our site may request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Consent

By using this Website, you consent to the collection and use of information as specified above. If we make changes to our Privacy Policy, we will post those changes on this page. Please review this page frequently to remain up-to-date with the information we collect, how we use it, and under what circumstances we disclose it. You must review the new Privacy Policy carefully to make sure you understand our practices and procedures.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (740) 318-2868 or via mail Attn: Privacy Officer, 1863 W. Main Street, West Jefferson, OH 43162.