The Nest thermostat is one of the most popular smart thermostats you can buy. And for good reason. It figures out your temperature preferences and creates an energy-efficient schedule to match. And by geofencing with your phone, the Nest Learning Thermostat and Nest E are aware of when you’re at your home or gone and can change settings to help you save even more.

The Nest is compatible with a vast range of 24-volt heating and cooling systems, but it’s always a smart idea to check the Nest thermostat compatibility checker before getting one. Don’t forget to talk with your energy company for valuable rebates, because you might be able to get a Nest for free or close to it.

Once you’ve made sure it’s compatible, you can either hook it up yourself or call a HVAC specialist like West Jefferson Plumbing and Heating, Inc.. If you’re installing it on your own, you’ll see a terminal for the C-wire, or common wire. This wire is only used for powering your thermostat. If your house or HVAC system is older, you might not have one of these wires. In the majority of cases, Nest says this isn’t a setback as the thermostat can get ample power from other heating and cooling wires.

In some instances, your heating and cooling system may need that C-wire. And here’s why.

Why Your Nest Keeps Losing Power and Other Malfunctions

The Google Nest Thermostat is an improvement from outdated programmable thermostats that have a combination of wiring and AA batteries for power. It uses a rechargeable lithium-ion battery and wiring to connect to Wi-Fi, power its digital display and turn on your heating and cooling system.

8 Common Nest Thermostat Issues

If it can’t receive adequate electricity, Nest says you may run into some of these troubles:

  1. Poor battery life.
  2. Thermostat motion sensing won’t work.
  3. Your thermostat occasionally disconnects from Wi-Fi.
  4. Your system abruptly turns on or off, or won’t shut off.
  5. Your system is making strange noises, such as chattering, stuttering, clicking or thumping.
  6. Heating or cooling is short cycling, or repeatedly turning on and off in a short period of time.
  7. There is a delay message on your Nest thermostat’s screen, like “heating is delayed for 2:30 minutes.”
  8. The system fan is constantly working, won’t turn on or turns off and on frequently in a short period of time.

You may worry something is suspect with your heating and cooling system, but if you just installed the Nest, we advise you start with your thermostat first. This is especially true if the weather is temperate, and you haven’t been using your heat or air conditioning much.

Our Pros Can Resolve Nest Thermostat Problems

If you’ve tried Nest thermostat troubleshooting on your own but can’t repair the issue, a smart thermostat professional like one from West Jefferson Plumbing and Heating, Inc. can assist you. We can diagnose the malfunction and install a C-wire, if required.

Smart thermostats like the Nest are made to make your life simpler, by automatic energy-efficient programming and the option to monitor settings while you’re away from home. It’s an annoying experience when yours won’t run correctly, but our heating and cooling experts at West Jefferson Plumbing and Heating, Inc. can resolve the trouble fast.

If you’re experiencing odd heating and cooling behavior with your new Nest, reach out to us at 614-879-9091 to request your appointment right away.